Privacy

Scope
This statement applies to user interactions with Smith & Co Locksmiths website, at http://www.smithco.com.au

General
The site makes some use of data that directly or indirectly identifies users. We do not use any personal information for any purpose which is not related to the services we provide to you via this site. We take great care with practices that affect personal privacy. Our staff welcome feedback from their users in relation to the site's design and practices, and to this Privacy Statement. Questions and feedback should be directed to our email.

Data Collection
Data that in some way identifies the user is gathered during interactions with the Smith & Co Locksmiths website in the following circumstances:

Computer Information
It is a necessary part of visiting any website, including this site, that the user's web-browser provides the machine's identity (its IP-address) to the web-server, so that the server can address the reply to the correct machine. In addition, the browser-type and operating system are provided.

Navigation and Clickstream Data
Browsing any website, including this site, generates a trail of the pages that are visited, and the time apparently spent displaying each page. We use cookies to better analyse user navigation trends, for setting accessibility preferences, and to provide additional information to our web analysis software. These cookies can be blocked without impacting your interaction with the Smith & Co Locksmiths website.

Online Forms
The site has forms that collect voluntary data from our users for the purposes of improving our service to clients and individuals who require information from our Company.

User Feedback
We seek feedback from our users in order to improve the service offered by the site. Answering feedback questions is voluntary and does not in any way affect your access to this site.

Data Storage, Use and Disclosure, and Retention
All personal data described in the preceding section is stored securely, and archived for a period of at least 12 months and possibly up to 7 years.

The data is used by Smith & Co Locksmiths site software, and by staff involved in the management of this site, only for:

  • website and system administration, including monitoring to prevent security breaches,
  • customisation of the website to the user's needs evaluation,
  • research and development.

Identified data can only be re-disclosed to the user if the user provides the unique request. Identified data may be disclosed to a third party only in circumstances in which it is legally authorised, such as in the investigation of a criminal offence, and in compliance with a search warrant or subpoena.

Users 16 and Under
If you are aged 16 or under, get your parent or guardian's permission before you provide personal information to this website. Users without this consent are not allowed to provide us with personal information.

Monitoring
If you believe that we have not followed the principles of this privacy statement, or would like to comment on these principles, please contact us.

Accountability
The staff who operate this site are subject to the Commonwealth Privacy Act 1988.

When sharing articles from this website all data relating to the sharing process is kept by the respective social network used to allow the persistant sharing of the content. If you want to remove the shared item from your social networks stream/history you must use the web interface provided by the relevant service.

The only access to your sharing activities the administrators of this site have is through each respective social network applications.

Social Following
This website provides mechanisms that allow you to follow the activities of Smith & Co Locksmiths through social media.

When you follow Smith & Co Locksmiths on any of these services the data is kept by the respective social network not by this website. To stop following Smith & Co Locksmiths you must use the web interface provided by the relevant social network.

Social Registration and Login
This website allows you to register using Facebook, Twitter or your Google Plus Account. When you register/login with Smith & Co Locksmiths using one of these social networks we receive the information required to created a user account. Typically this is a user identity and email address.

While the website may display your avatar when you are logged in using a social network the actual image is provided by the relevant service and is not stored in anyway by this website.

Master Locksmiths
        Master Licence
        No: 409361362